By-the-hour technical support

Your request needs more technical assistance than a straightforward answer? Prepaid support by the hour lets you purchase support credit for the support work agreed with our team.

Once you have submitted a ticket and we have reviewed your needs, our team will recommend this service if it is suitable for your request. Purchase your credit online, and we will arrange the assistance based on the information exchanged in your ticket.

Services covered

• Configuration changes and adjustments.
• Technical assistance by phone.
• Remote assistance on your computer, by appointment.

Benefits

• Purchase by the hour: support credit based on the needs identified with XAP.
• XAP expertise: assistance from our team for your equipment and software.
• Actual support time: your credit is reduced by the time spent providing assistance.
• One support ticket: the information needed for your request is kept together.

How to use your credit

All support requests must be submitted at https://support.xap.fr. Credit is purchased in advance, following our team’s guidance. After each support session, the actual time spent providing support is deducted from your available credit. Remote assistance is provided by appointment.

Call to action

Has our team recommended support by the hour? Purchase your credit online for the planned support work. For a new request, start by submitting a ticket at https://support.xap.fr.