Prepaid Technical Support Package – 5 Hours

This package lets you set aside 5 hours of support credit for technical assistance with your XAP products. Our team will recommend this package after reviewing your ticket and assessing the support you need.

You receive 5 prepaid hours for the services covered. Your credit is used as assistance is provided, based on the actual time spent by our team.

Services covered

• Configuration changes and adjustments.
• Technical assistance by phone.
• Remote assistance on your computer, by appointment.

Benefits

• 5 hours of credit: a defined amount of support for your technical needs.
• Time is deducted from your credit as support is provided.
• XAP expertise: help with configuring and using your products.
• Centralised requests: each support need is described in a ticket.

How to use your credit

All support requests must be submitted at https://support.xap.fr. This package provides 5 hours of prepaid support credit. After each support session, the actual time spent providing support is deducted from your available balance. Remote assistance is provided by appointment.

Call to action

Has our team recommended 5 hours of support? Purchase your support credit online. For a new request, start by submitting a ticket at https://support.xap.fr.