Prepaid Technical Support Package – 10 Hours

This package lets you plan for 10 hours of technical support for your XAP products. Our team will recommend it when the needs identified in your ticket call for this amount of support credit.

These 10 prepaid hours are used as support is provided for the services covered. After each support session, the actual time spent providing assistance is deducted from your available credit.

Services covered

• Configuration changes and adjustments.
• Technical assistance by phone.
• Remote assistance on your computer, by appointment.

Benefits

• 10 hours of credit: a larger volume of support purchased in advance.
• Hours are deducted from your credit as assistance is provided.
• XAP expertise: support from our team for your technical requirements.
• Online purchase: order the credit recommended after your ticket is reviewed.

How to use your credit

All support requests must be submitted at https://support.xap.fr. This package provides 10 hours of prepaid support credit. After each support session, the actual time spent providing support is deducted from your available balance. Remote assistance is provided by appointment.

Call to action

Has our support team recommended 10 hours of support? Purchase your credit online for the planned support work. For a new request, first submit a ticket at https://support.xap.fr.